1. Information We Collect
At THE 22KT GOLD, located in Manek Chowk, Ahmedabad, we prioritize the privacy and confidentiality of our clients. We collect information necessary to fulfill your custom gold jewellery orders, B2B wholesale enquiries, and customer service requests.
Information collected directly from you includes:
- Personal Identification: Full Name, Phone / WhatsApp Number, Email Address, Delivery Address, and Billing City.
- Order & Customization Details: Jewellery type, estimated gold weight, karat purity preference (9K, 14K, 18K, 20K, 22K, 24K), size/dimensions, budget range, and custom reference sketches or photographs.
- Business Credentials (B2B): Firm Name, GST Registration Number (if applicable), and retail business address for wholesale accounts.
2. How We Use Your Information
The information we collect is strictly utilized to provide genuine 22KT gold manufacturing services and ensure transparent transactions:
- Processing custom order quotes, gold weight estimations, and hallmarking certificates.
- Communicating order status, CAD design approvals, and WhatsApp order progress updates.
- Arranging insured hand-delivery or secure courier dispatch for completed jewellery items.
- Providing tax invoices and statutory GST billing records as required under Indian law.
3. Custom Design Confidentiality
4. Data Security & Storage
We employ robust administrative and technical safeguards to keep your personal data confidential. Access to client order logs and manufacturing details is restricted to authorized workshop administrators and key staff members. Data transmitted via our website utilizes SSL encryption (HTTPS).
5. Third-Party Sharing Policy
We NEVER sell, rent, or trade customer databases or personal information. We only share relevant details with trusted third parties strictly necessary to perform core business functions:
- BIS Hallmarking Centres: For statutory purity verification and unique Hallmark Unique Identification (HUID) tagging.
- Insured Logistics Partners: For door-step delivery of gold jewellery orders across India.
- Legal Authorities: Only when mandated by Indian law or statutory compliance requirements.
6. Cookies & Site Analytics
Our website uses minimal technical cookies essential for site navigation, live gold rate ticker caching, and performance analytics. You may adjust your browser settings to disable cookies, though certain interactive features may function with reduced capability.
7. Your Privacy Rights
You have the right to request access to the personal data we hold about you, request corrections to your order records, or request deletion of non-statutory communication logs by contacting our support team.
8. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please reach out to us:
THE 22KT GOLD
Manek Chowk, Ahmedabad, Gujarat - 380001
Phone: +91 94296 16414
Email: info@the22ktgold.in